Kujua Academy · Business & Entrepreneurship
Sales and Customer Service
Win customers and keep them with a simple, repeatable approach.
At a glance
Who this is for
- Who it is for
- Owners, sales staff and customer-facing teams
- Level
- Foundation
- What you need first
- None.
- Planned format
- Workshop or short cohort
What you will be able to do
Outcomes
What you should be able to do afterwards, on your own work.
- Run a structured sales conversation
- Handle complaints and follow up consistently
- Track leads and customers in one place
The plan
What the programme covers
The planned module sequence. It is an outline of the subject, not a timetable: the schedule, the length of each part and who teaches it are confirmed when a cohort is announced.
- Your ideal customer and qualifying an offer
- Lead capture, consent and keeping records clean
- Discovery conversations and handling objections
- Honest proposals, quotations and negotiation
- Follow-up cadence and pipeline reviews
- Sales reporting, conversion analysis and coaching
What you will make
The piece of work you finish with
You leave with something you can show someone, not only a record that you attended.
You submit
Run a simulated pipeline from first enquiry to proposal, with consent handled properly and evidence of follow-up.
What the assessor looks at
Lead quality, discipline in the process, the customer experience and accurate reporting.
How we teach
The same five steps in every programme
Understand
Learn the idea in plain language, with a real workplace example.
Practise
Try it on a realistic task, with guidance.
Apply
Use it on your own work or business.
Feedback
Get a clear review of what to keep and what to change.
Evidence
Finish with proof of what you can do, not only attendance.
What happens next
What happens if you register interest
Looking for this for a whole team instead? Corporate training builds the same material around one organisation’s own work.
Not sure this is the right one?
Every pathway in the school sits side by side, so you can compare what each one covers before you choose.